Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Return exempt items include but are not limited to, gift cards, custom color items, roll cages, products installed at our facility, some oversize products, oil and lubricant products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is received more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment asap. All returns are subject to a 15% restocking fee.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bentmetalfab.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bentmetalfab.com and send your item to: 475 Frontage Rd, Helper UT 84526, United States.

Damaged Goods

If your product arrives broken or damaged, refuse the package and send it back. If the package was already released by the driver, send an email to sales@bentmetalfab.com with pictures of the damaged goods in the original packaging. Bent Metal Off-Road must be notified of the damages within 10 days of the package being delivered. Bent Metal Off-Road will not replace, refund, or return damaged goods if they are reported after 10 days of being delivered. Bent Metal Off-Road will not replace, refund, or return any damaged goods after installation. Returns on new products are subject to a loss of outbound shipping costs and any cost of damages that occurred during return shipping. All returns are subject to a 15% restocking fee. Lead times on replacement products are subject to change. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 475 Frontage Rd, Helper UT 84526, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund along with a 15% restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.